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Last updated: June 2026

 

At The Looksmax Store, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it. By using our website and placing an order, you agree to the terms outlined below.

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What Information We Collect

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When you visit our website or place an order, we may collect the following personal information:

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• Your full name

• Email address

• Phone number

• Shipping address

• Browsing and purchase behavior on our site

 

We do not collect or store your credit or debit card details. All payment information is securely processed by Stripe, a trusted third-party payment processor. Please refer to Stripe's privacy policy at stripe.com for details on how they handle your payment data.

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How We Use Your Information

 

We use the information we collect for the following purposes:

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• To process and fulfil your orders

• To send you order confirmations and shipping updates

• To respond to your questions or customer service requests

• To send you marketing emails and promotional offers (only where you have opted in)

• To show you relevant ads on platforms such as Facebook and Google

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Email Marketing

 

We plan to send promotional emails and newsletters to customers who have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email. We will never send you marketing emails without your consent.

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Retargeting & Advertising

 

We may use your data to show you relevant advertisements on third-party platforms including Facebook, Instagram, and Google. This is done through the use of cookies and tracking pixels placed on our website. You can opt out of personalised advertising at any time through your browser or device settings, or through the relevant platform's ad settings.

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Cookies

 

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and help us understand how visitors use our site. By continuing to use our website, you consent to our use of cookies.

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You can disable cookies at any time through your browser settings, though this may affect some features of our website.

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Sharing Your Information

 

We do not sell your personal information to third parties. We may share your data only with trusted service providers who help us operate our business, including:

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• Stripe — payment processing

• AfterShip — order tracking and shipping notifications

• Email marketing platforms — for sending promotional communications (coming soon)

• Facebook & Google — for advertising and retargeting purposes

 

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

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Data Retention

 

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your personal data at any time by contacting us.

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Your Rights

 

Depending on where you are located, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Opt out of marketing communications at any time

• Opt out of personalised advertising

 

To exercise any of these rights, please contact us.

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Children's Privacy

 

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.

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Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

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Contact Us

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If you have any questions about this Privacy Policy, please contact us.

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