Return Policy
At The Looksmax Store, customer satisfaction is important to us. Please review our return policy below before making a purchase.
14-Day Return Policy
Customers may request a return within 14 days of the delivery date.
Return requests submitted after 14 days from delivery are not eligible for return or refund.
Eligible Returns
We accept returns for both defective and non-defective products.
To qualify for a return, products must:
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Be unused
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Be unopened
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Be in original packaging
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Be in resalable condition
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Include proof of purchase
Products that have been opened, used, damaged after delivery, or altered are not eligible for return.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 14 days of delivery.
We will review the issue and provide an appropriate resolution if the claim is approved.
Return Process
To request a return, customers must CONTACT US with:
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Full name
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Order number
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Reason for return
If the return request is approved, return instructions and the return mailing address will be provided.
Returns sent without authorization may be refused.
Return Method
Approved returns must be sent back by mail.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
The Looksmax Store does not provide prepaid return shipping labels for standard returns.
Restocking Fees
No restocking fees are charged for approved returns.
Refund Processing
Refunds are issued to the original payment method after the returned item is received and inspected.
Approved refunds are typically processed within 10 business days.
Non-Returnable Items
The following items are not eligible for return:
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Opened products
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Used products
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Products not in original packaging
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Final Sale items
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Products returned after 14 days
Contact
For questions regarding returns, please CONTACT US.